Personal project
ChartaFlow
A tenant-aware documentation platform that brings together controlled publishing, customer-journey architecture, interactive API reference, and grounded discovery.
Read more
Home / Projects
Projects
Support tools, product work, and personal projects.
Work I have built for enterprise support, small businesses, and personal interests.
Selected work
Responsibilities, decisions, and results
Family business project · Live
WV Detail
A production marketing site I built to help my sister grow her auto-detailing business in Jackson, Michigan. It turns services, pricing, and local trust signals into a clear path to request a quote.
Read more
Personal project · Live
Brien.tech Portfolio
The site you’re viewing. It connects my résumé with detailed examples of my work in support engineering, automation, and applied AI.
Read more
Hobby project
WanganTrim
An OCR-assisted video pipeline I built for a local arcade racing community. It finds races in raw recordings, removes downtime, builds chapters and scores, and prepares the finished video for upload.
Read moreEnterprise WebRTC Diagnostics Collector
A privacy-minimized PowerShell tool, published in customer documentation, that brings consistency to diagnostic collection.
Read moreAutonomous ScreenMeet Verification Agent
Give Claude a feature, smoke-test scope, or reported issue. It runs the real ScreenMeet session across CRM, viewer, and Windows endpoint, then returns the evidence.
Read moreCoBrowse Deployment Audit Agent
A browser-driven deployment audit that finds missing scripts, CSP blocks, domain-carrier gaps, iframe failures, and unmasked sensitive fields.
Read moreScreenMeet Documentation Assistant
A grounded customer documentation assistant, paired with a structured internal support-knowledge model that keeps published guidance separate from diagnostic evidence.
Read moreSupport Operations Automation System
27 Jira automation rules and a Severity 1 paging system that connect intake, assignment, escalation, and follow-through.
Support Knowledge Integration Pipeline
Historical ESD tickets organized as issue, signals, causes, diagnostics, and verified resolution, with Document360, Confluence, Jira, and Rovo serving the right audience.